How does my order get processed?

All the orders will get dispatched directly from our Poland warehouse within 2 working days. Due to the certain policy, shipment for entry into the United Kingdom from other countries will be transit in Germany. It would take about 10 workdays to get the package delivered.
In regards to the tracking number and status, you can expect it once the package goes through the facility scan in Germany, which would take about 7 workdays.

How can I change or cancel my order?
If you want to change or cancel your order, please contact us as soon as possible. Our relevant staff will get in touch with you immediately. Your order could be modified or refunded only before we ship out the item. Feel free to reach out to us at market@kugoo-scooter.com for additional help.

Do I need to pay for the shipping and taxes/duties?
KUGOOKIRIN provided free shipping to all products(unless otherwise specified), taxes/duties will be covered.

Why shipment delay?
Most cases of delays will be caused by holidays, natural disasters, or carrier delays. If you need any additional help, please contact our customer service.

My order never arrives. What should I do?
If you haven't received your package within the standard delivery times, please follow the steps below.
1. Check the status of your order with tracking number first
2. Contact our customer service immediately for assistance.

Missing items or damaged items?
Please contact us without any hesitation. It would be appreciated that notify us of any missing item or mistake within 3 business days of receiving the order so that we would effectively make it right for you.

Shipping countries, timeliness, and shipping prices:

Models Countries and Regions Shipping Method Delivery Time Shipping Cost

KUGOO S3
KUGOO S3 Pro
KUGOO S3 Plus
KUGOO KIRIN S1
KUGOO KIRIN S1 Pro
KUGOO KIRIN Mini 2
KUGOO KIRIN S4
KUGOO KIRIN M4
KUGOO KIRIN M4 Pro
KUGOO KIRIN X1
KUGOO KIRIN M3
KUGOO KIRIN V1
KUGOO KIRIN B1 Pro
KUGOO KIRIN B1
KUGOO G2 Pro
KUGOO KIRIN G3

Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden. Fast Shipping 5-7 workdays Free
United Kindgom Fast Shipping 7-11 workdays

Free

 

 

Models Countries and Regions Shipping Method Delivery Time Shipping Cost
KUGOO G-Booster
KUGOO KIRIN G1
Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden. Fast Shipping 5-7 workdays Free
United Kindgom Fast Shipping 7-11 workdays € 100.00

Notice: Please contact us for proper shipping cost and special offer if you want to make a group purchase or massive purchase.

Feel free to contact us if you need any help. We'll support as much as we can.